Return and Refund Policy

Introduction

This Return and Refund Policy ("Policy") outlines the terms and conditions under which Dryxchodzel.world ("we," "us," or "our") provides refunds for our online painting courses and related services. This policy is designed to comply with Canadian consumer protection laws, including the Competition Act and applicable provincial consumer protection legislation.

By enrolling in our courses, you agree to the terms of this Policy. Please read this Policy carefully before making a purchase.

Refund Eligibility

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all course enrollments. If you are not satisfied with your course within 14 days of enrollment, you may request a full refund, subject to the conditions outlined below.

Eligibility Requirements

To be eligible for a refund, you must:

• Submit your refund request within 14 days of the course enrollment date
• Have completed less than 25% of the course content
• Not have downloaded or accessed substantial course materials
• Provide a valid reason for the refund request

Refund Process

How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: Send an email to refunds@dryxchodzel.world with your refund request
• Phone: Call us at +1 (587) 566-1627 during business hours
• Contact Form: Use our contact form and select "Refund Request" as the subject

Required Information

Your refund request must include:

• Your full name and email address associated with your account
• Course name and enrollment date
• Order number or transaction ID
• Reason for the refund request

Refund Processing Time

Once we receive and approve your refund request:

• We will process your refund within 5-7 business days
• Refunds will be issued to the original payment method used for the purchase
• It may take 5-10 additional business days for the refund to appear in your account, depending on your financial institution

Non-Refundable Items and Situations

The following items and situations are not eligible for refunds:

• Courses accessed more than 25% after the 14-day period
• Downloaded course materials or resources
• Completed courses or courses with certificates issued
• Individual masterclass sessions that have already been conducted
• Physical materials or supplies purchased separately (subject to separate return policies)
• Refund requests submitted more than 14 days after enrollment

Partial Refunds

In certain circumstances, we may offer partial refunds:

• Course Cancellation by Us: If we cancel a course you are enrolled in, you will receive a full refund or the option to transfer to another course
• Technical Issues: If you experience significant technical difficulties that prevent you from accessing course content, we may offer a partial refund or course extension
• Instructor Changes: If a course instructor changes significantly after enrollment, you may be eligible for a partial refund or course transfer

Course Transfers

Instead of a refund, you may request to transfer your enrollment to a different course, subject to:

• Availability of the requested course
• Price difference (if applicable) must be paid or refunded
• Transfer must be requested within the 14-day refund period
• One transfer per enrollment is permitted

Subscription and Recurring Payments

If you have enrolled in a subscription-based service:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to the service until the end of the paid period
• No refunds are provided for the current billing period unless required by law

Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider, we reserve the right to:

• Suspend your account until the dispute is resolved
• Provide evidence of your enrollment and course access to your payment provider
• Pursue collection of any amounts owed if the chargeback is found to be invalid

We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to finding a fair resolution.

Canadian Consumer Protection Rights

This Policy does not affect your statutory rights as a consumer under Canadian law. In particular:

• You have the right to receive goods and services as described
• You have the right to cancel certain contracts within cooling-off periods where applicable
• You have the right to seek remedies for misrepresentation or breach of contract

If you believe your consumer rights have been violated, you may contact:

• Competition Bureau Canada: www.competitionbureau.gc.ca
• Consumer Protection Alberta: www.alberta.ca/consumer-protection

Tax Refunds

If you receive a refund, any applicable taxes (GST/HST) will also be refunded. We will provide you with a refund receipt for your records. Please note that tax refunds are subject to the policies of the Canada Revenue Agency (CRA).

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies
• Bereavement
• Natural disasters
• Other unforeseen circumstances beyond your control

We may, at our discretion, consider refund requests outside the standard 14-day period. Please contact us to discuss your situation.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to enrolled students via email. Your continued enrollment in our courses after such changes constitutes acceptance of the updated Policy.

Contact Us

If you have any questions about this Return and Refund Policy or wish to request a refund, please contact us: